Refund Policy

We offer a 14-day money-back guarantee on all premium cases and the Detective's Bundle. ColdCase Party cases are digital products, so here is exactly how refunds work — no fine-print surprises.

Refund eligibility

You may request a refund within 14 days of purchase if you have not started playing the purchased case, a technical issue prevented you from accessing the content, or the purchase was made in error. Bundle purchases are eligible for a full refund within the same 14-day window. After that period, refunds are handled case-by-case for technical issues — if the game genuinely didn't work for your group, tell us and we'll sort it out.

How to request a refund

Email support@coldcaseparty.com with your purchase email and the case (or bundle) you bought, or reply directly to your purchase receipt. A short note on what went wrong helps us fix it for the next group, but it is not required for the refund. We aim to respond within 48 hours.

Processing time

Approved refunds are processed within 5–10 business days and credited to the original payment method. Stripe, our payment processor, controls how quickly the money lands back in your account — most banks show it within a few days.

Subscriptions and gifts

Detective Club subscriptions can be canceled anytime and keep access through the end of the paid period. Unredeemed gift codes are refundable within the 14-day window; once a gift is redeemed by the recipient, it is theirs to keep.